Transportation Needs

Headline:

The new Airline Customer Service Dashboard provides travelers with information about services that airlines provide in the event of airline-caused flight cancellations or delays.

Last-reviewed: 9am, Sept. 22, 2022

Transportation

The Basics

  • The CDC has guidelines on international travel based on COVID-19 risk in each country. See the full CDC Guidance or this Department of State website for additional information.
  • The CDC continues to recommend that people wear masks in indoor public transportation settings.
  • The FTA maintains FAQs as well as a COVID-19 Resource Tool for Public Transportation that anyone can access online at transit.dot.gov/coronavirus.
  • The CDC is reviewing the CDC Travel web page to align with updated guidance.
  • This Airline Customer Service Dashboard provides travelers with information about services and amenities that airlines provide in the event of flight cancellations or delays due to circumstances within the airline’s control.

The Breakdown

  • As of June 12, 2022, inbound air travelers to the US are no longer required to provide proof of a negative COVID-19 test or proof of recovery from COVID. To travel to the US by plane, people must be fully vaccinated with the primary series of an accepted COVID-19 vaccine. Few exceptions apply. Find more information, including a travel assessment tool, here.
  • Before traveling internationally, travelers should check for guidance from the US Department of State or sign up for alerts through the Smart Traveler Enrollment Program (STEP).
  • The US Department of State website offers useful travel information including advisories, checklists, and in-case-of-emergency tips such as making copies of all travel documents and leaving one copy with a trusted friend or relative. 
  • Before traveling between states, travelers should check for guidance from each state that they plan to enter.
  • Consult the Federal Transit Administration COVID-19 Resource Tool for a range of information from Federal agencies regarding public transportation.
  • You may submit transit safety questions to the Federal Transit Administration through this FTA Contact Us form or may find an answer on this FTA FAQ page.
  • The US Department of Transportation has created an Airline Customer Service Dashboard to provide travelers with information about services and amenities (e.g., rebooking services, meals, hotel vouchers, ground transportation) that airlines provide in the event of flight cancellations or delays due to circumstances within the airline’s control.

The Bottom Line

  • Federal and state policies that restrict travel will continue to change in response to national and local needs.